Customer complaints & feedback

GIB aims to provide the highest level of services, and our Customer Voice Unit is always available should you have suggestions to improve our services or wish to make a complaint about the service you have received.

We are here to resolve your complaint case so please contact us using any of the channels listed below.

We aim to resolve your issue within a maximum of 10 working days.

GIB Customer Voice Unit is dedicated to listen to your suggestions, solve your complaints the way you expect. With your help, we will develop our services/ products to meet the needs and expectations of our customers.

Click here to fill the complaint form online

+966-13-866-5775 (During working hours: Sunday to Thursday - From 8:00 am to 4:30 pm)


P.O. Box 39268, Dhahran 31942 GIB-Customer Voice Unit - 12th Floor

If you are a corporate customer you can contact your Relationship Manager

Below is a brief description on how we will handle your complaint: