Customer complaints & feedback

GIB aims to provide the highest level of services, our Customer Voice Unit is dedicated to listen to your suggestions, solve your complaints the way you expect. With your help, we will develop our services / products to meet the needs and exceed the expectations.

Please contact us using any of the channels listed below:

meem customer, click here
Corporate customer, you can contact your Relationship Manager or use the below channels if you wish to escalate unresolved complaints


Please visit and fill in the Complaint / Feedback Form or click here

Contact us via email on

P.O. Box 93, AlKhobar 31952, Saudi Arabia GIB-Customer Voice Unit


Below is a brief on the Complaints Handling Process:

Gulf International Bank - Saudi Arabia, a Saudi Closed Joint Stock company with a capital of SAR (7,500,000,000) Unified Number (7001399042) ; Commercial Registration No. (2052001920) P.O. Box 93 AlKhobar 31952 Kingdom of Saudi Arabia, Telephone (+966 138664000), Website: National Address: 5515 Cooperative Council Rd - AlKhuzama Area, Unit No. 54, AlKhobar 34721-8208 Licensed with number: 2007 and operating under the Saudi Central Bank’s control and supervision.